Community HealthNet Health Centers is currently looking for patient-focused, high-energy, and well-rounded Associates to join our team. This page contains a list of current job opportunities.

*Community HealthNet is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Certified Nursing Assistant

Community HealthNet Inc., a Federally Qualified Health Center, located in Northwest Indiana, seeks experienced Certified Nursing Assistants, to join our growing clinical operations team. This position will last from 3 months up to 9 months.

Qualified candidates must have proof of Certification as a Nursing Assistant, at least 1 year of CNA experience (preferably in an FQHC clinic setting), hospital, or residential care faciility and possess exceptional organizational skills, and work well within a team environment.

Essential Job Functions:

  • Conduct temperature checks and wellness assessments of patients entering the facility.
  • Direct patients to the appropriate unit or location for services.
  • Document care of patient via electronic medical record.
  • Observe all universal safety precautions as described in policy.
  • Greet patients, answer phones, and work with the registration team as needed.
  • Provide patient education.

* Some evenings and weekends may be required

The desired team member will possess the following:

  • Ability to communicate effectively with all patients regardless of background.
  • Ability to direct patients accordingly and without incident.
  • Ability to deescalate client situations.
  • Ability to provide clear and concise information at all times.
  • Ability to work well with the public and coworkers.

Medical Assistant

Job Description

Community HealthNet Inc., a Federally Qualified Health Center, located in Northwest Indiana, seeks experienced Certified Medical Assistants, with at least one year of Pediatric Experience, to join our growing Medical Assistant team.

Qualified candidates must have proof of Certification as a Medical Assistant, at least 1year CMA experience in the area of pediatric medicine (preferably in an FQHC clinic setting), possess exceptiona lorganizational skills, and work well within a team environment.

Essential Job Functions:

  • Prepare examination and treatment areas.
  • Prepare patient for examination, treatment, and procedures.
  • Document care of patient via electronic medical record.
  • Collect, complete and process lab specimens and required paperwork.
  • Prepare, administer medications and immunizations, under the supervision of theprovider.
  • Process sample medications, prescriptions, and refills as directed.
  • Provide patient education.
  • Assist provider with screening and follow-up with patient test results.
  • Expedite referrals to other health care providers.
  • Route phone calls.
  • Check medications for expiration dates and proper labels.

Bi-lingual in English and Spanish a plus

We offer a good salary and comprehensivebenefits package Qualified candidates should submit a resume and cover letter

Job Type: Full-time


Bilingual Phone Center Operator/ Scheduler

Job Description

Come join our growing Community Health Center Staff in Northwest Indiana!

Growing community health center practice, with clinics throughout Lake County Indiana, is looking to hire experienced Call Center staff. In this role, we are looking for candidates who can multi-task successfully, and have good customer service skills.

Job duties include:

  • Answer incoming calls in a courteous and professional manner, addressing the nature of the call, and if the call is for a reason other than scheduling an appointment, direct the caller to the appropriate department to ensure good customer satisfaction.
  • If the call is to schedule a patient appointment, accurately schedule or reschedule patient appointments in the scheduling practice management software system, using the correct visit types, departments, locations and providers to help ensure quality patient care.
  • Follow HIPAA privacy policies and practices at all times when handling incoming and outgoing patient calls to protect each patient's confidentiality.
  • Makes sure that each caller's questions have been addressed satisfactorily before disengaging the call.
  • Educate callers on all services that are provided at Community HealthNet, Inc.
  • Make outbound calls for patient appointment rescheduling purposes, as well as making reminder calls to patients about upcoming appointments.
  • Maintains a working knowledge of department policies and procedures.

Motivated applicants should have a high school diploma, or equivalent, and possess a high level of proficiency in scheduling patient appointments through practice management software, EPIC experience preferred, but not a requirement. Bilingual in English and Spanish Preferred.

We offer a good salary and comprehensive benefits package

We are an Equal Opportunity Employer

Job Type: Full-time


Engagement and Enrollment Specialist

The Engagement Specialist is responsible for building the awareness of the programs and services provided by CHN. In addition, after assessing both individual and community needs the OE Specialist will participate in the development and implementation of hosted events and activities, as well as providing very specific linkage and assistance to healthcare and community resources.

The Specialist will participate in community activities throughout Lake County that support Community HealthNet Health Center’s mission and goal achievements, organizational quality, and patient-centered medical home philosophy; and incorporate values of professionalism, respect, integrity, partnership, team work and compassion.

This position also requires the assisting of individuals and families with enrollment in health coverage options offered by the State of Indiana and the Health Insurance Marketplace, and will require the valid certification as an Insurance Navigator, both at the State and Federal level.

  1. Identify community needs throughout Lake County and foster relationships with community resources available to meet those needs, so Community HealthNet Health Centers can collaborate with or deliver direct services to our patients and clients.
  2. Serve as a community resource liaison in order to assist individuals and families in gaining access to integrative health services through Community HealthNet Health Centers; or link to additional services/resources throughout Lake County.
  3. Research and gather information on the various community events throughout Lake County, and participate in collaborative meetings with these organizations in order to gain necessary information.
  4. Foster healthy professional partnerships with local and regional agencies on behalf of CHN.
  5. Create a professional and welcoming atmosphere in CHN health centers and at events attended on behalf of CHN. Provide quality activities and table set-ups during all of the CHN Engagement activities.
  6. Educate and present information to the community on behalf of CHN in a variety of settings i.e. community agency alliances, engagement group presentations, health and wellness screenings, local schools, daycares, and churches, to ensure the success of all engagement activities.
  7. Regularly distribute materials to patients, community residents, local partner organizations and businesses regarding CHN services, programs and or for any events.
  8. Assess individuals and family needs using techniques such as motivational interviewing in order to problem solve and take a proactive approach to deliver high quality customer service.
  9. Ongoing research and knowledge of current information related to health care enrollment in order to communicate current policies, laws and/or requirements to individuals, families, agencies and the community at large.
  10. Represent Community HealthNet Health Center in a professional manner, providing factual information about health care benefits offered by the State of Indiana and the Health Insurance Marketplace.
  11. Provide enrollment assistance (including but not limited to gathering required documentation, completing applications, and providing accurate and unbiased information during the enrollment process) for uninsured children and adults.
  12. Safeguard and maintain strict confidentiality of data in accordance with HIPAA laws.
  13. Engage in follow-up conversations with those wishing initial enrollment assistance into the Marketplace, and offer renewal assistance for enrolled individuals.
  14. Ensure enrollment referral follow-up is completed in a timely manner.
  15. Complete and submit required reports related to Engagement and Enrollment activities, and maintain enrollment documentation and logs.
  16. Comply with and successfully complete all required and applicable federal and/or state consumer assistance training and participate in ongoing conference calls,webinars, and other professional development opportunities.
  17. Complete daily tasks and reports utilizing MS Word and Excel, as needed.
  1. Complete other work related forms in a timely manner

EDUCATION AND EXPERIENCE:

  • High school diploma or GED Required
  • Associates or Bachelor’s Degree in Health, Social Services, or Marketing field preferable; or two years related engagement, outreach and enrollment experience and/or training, or equivalent combination of education and experience.
  • Federal Navigator and Indiana State Navigator’s Certifications preferred, but if not already certified must agree to go through and pass both the Federal and State of Indiana Navigator Certification programs, become certified as a Navigator at both the Federal and State level within 90 days of employment, and maintain valid federal and state certifications at all times.

 

REQUIRED QUALIFICATIONS:

  • Community oriented person
  • Strong Presentation Skills
  • Thrives in a team environment
  • A Self Starter
  • Able to work independently on projects
  • Exhibit excellent customer service skills
  • Ability to demonstrate a personal commitment to the organization’s mission
  • Ability to display personal commitment to the patient-centered medical home philosophy
  • Ability to initiate and maintain a professional “can-do” team approach to perform day to day job duties and responsibilities
  • Knowledge and understanding of the diverse population that Community HealthNet Health Centers serve
  • Excellent time management skills, ability to manage time and set priorities
  • Ability to use a variety of office equipment and computer programs including Excel, and Microsoft Word software.
  • Maintain confidentially and complies with HIPAA regulations
  • The Ability to complete all required reports and documents in a timely manner
  • Good Verbal and Written skills: able to listen well, use appropriate language, and communicate effectively, both verbally and in writing
  • Dress professionally and appropriately
  • Available weekend and evening hours for Community Health Activities and events
  • Ability to pass a post offer drug screen and background test
  • Dependable motorized transportation, valid driver’s license and proof of auto insurance
  • Bilingual in Spanish preferred

Chief Operations Officer

JOB SUMMARY

The Chief Operations Officer (COO) contributes to the successful achievement of the organization’s mission and strategic initiatives by providing leadership, oversight, evaluation and direction for the general administrative, clinic operations and change management initiatives of the organization through planning, organizing, and directing various functions.

The primary function of the COO is to use innovative, evidence-based and technological advancement strategies to plan and direct the daily operations of CHN health center operations, including all community and school-based health center sites with a focus on improving overall organizational efficiency, effectiveness, and quality of care within a patient centered medical home. The COO works with the Chief Executive Officer (CEO), and management team to translate business, vision, and strategy into operational tactics to achieve strategic goals and jointly focus on containing costs while ensuring revenue generation, all while maintaining a true quality and patient centric attitude.

The COO will also be responsible for Quality Assurance and Innovative Strategies directed towards improving patient/client outcomes, safety, satisfaction, confidentiality, and cost containment.

ESSENTIAL JOB FUNCTIONS

  1. Serves on the CHN Leadership Team as well as other formal and ad hoc committees & teams as appropriate.
  2. Works collaboratively with the CFO on the annual budget, volume projections, equipment planning, staffing, and cost control initiatives.
  3. Works collaboratively with members of the CHN Leadership Team to assure achievement of annual business strategic goals and objectives.
  4. Works collaboratively with the CHN Leadership Team to identify future market trends including innovative processes as well new opportunities for programmatic, technological and revenue growth.
  5. Works collaboratively with the CEO on grant writing initiatives as directed by the CEO.
  6. Develop, implement and monitor the annual staffing plan for all clinical areas.
  7. Oversees all operational functions related to the following departments: Clinical (nurses, medical assistants), Registration (reception, check-in, and check-out), Appointment Call Center, Medical Records, Laboratory, Eligibility, Enrollment and Engagement.
  8. Ensure compliance with all Health Resources and Services Administration (HRSA) regulations/requirements.
  9. Recommends, develops and maintains data tracking tools to measure employee performance, work processes, and overall effectiveness of the healthcare delivery system.
  10. Provides leadership and supervision to the Director(s) of Clinic Operations for each CHN site.
  11. Plans and directs efforts to improve efficiency and effectiveness, and to achieve goals for financial performance, quality and regulatory adherence.
  12. Assists at ensuring a well-coordinated approach to standardization of care across all sites.
  13. Works collaboratively with the CMO to monitor and improve workflow processes and outcomes of care.
  14. Works collaboratively with the CEO, CMO and CHRO to assure achievement of annual recruitment and retention objectives for provider staffing.
  15. Develops, implements and evaluates policies and procedures aimed at standardizing services in a systematic manner that ensures quality, safety, and reduction of environmental hazards for staff, patients, and clients.
  16. Participates in CHN’s Continuous Quality Improvement program.
  17. Reviews, analyzes, and evaluates monthly financial and statistical information and productivity reports with clinic directors/managers and assists with making the necessary adjustments as appropriate to comply with the annual business/budget plan for the health centers.
  18. Works collaboratively with the Chief Medical Officer and QI/QA Informatics Manager in monitoring the clinical performance of the EHR.
  19. Assists with the development of proposals and recommendations for facilities projects and the purchase of capital equipment and supplies.
  20. Serves as the Risk Manager for CHN and participates with QI/QA Informatics Manager to represent CHN regarding functions related to the organization’s involvement in local/regional emergency preparedness including education and training.
  21. Provides timely, accurate and complete reports of the operations of CHN for the CEO and CHN Board of Directors.
  22. Oversees contracted IT staff and in collaboration with the CEO ensures IT systems are functioning properly and are maintained.
  23. Ensures staff training is provided and job performance evaluations are completed in a timely manner for staff that is directly reporting to the COIO.
  24. Fill in for the CEO at CHN Board Meetings, and/or other meetings at the CEO’s request.
  25. Other duties as deemed appropriate by the CEO to protect or further the interests of CHN.

 

QUALIFICATIONS:

  • Degree in Health care Administration, or Business Administration, with at least five years of management experience in a health care field, preferably an FQHC; Combination of equivalent education and experience may be substituted for degree
  • Proven ability to assess programs, evaluate organizational needs and implement required change
  • Experience with strategic planning
  • Experience evaluating, developing and managing healthcare technology and computer based systems
  • Experience with EHR required, specific experience with EPIC preferred
  • Experience with practice management and Federally Qualified health Centers a plus
  • Supervisory experience in a health care setting required
  • Experience with a non-profit organization preferred
  • Must Possess superior organizational skills, ability to multi task and be detail oriented
  • Excellent written and verbal communication skills required
  • Excellent listening skills required
  • Knowledge of policies and procedures to manage health care operations, and knowledge of government regulations with regards to health care management is required
  • Must have excellent interpersonal skills and the ability to be an effective team player
  • Must have proven ability to analyze data and form conclusions
  • Ability to work independently
  • Proficiency in MS Office Suite
  • Must be able to perform all operational duties in a timely manner
  • Knowledge of:
    1. Implementing the Patient Centered Medical Home Initiative
    2. “Meaningful Use” of electronic health records
    3. NCQA PCMH certification standards
  • Show respect and sensitivity for cultural differences, promote a harassment-free work environment, and can relate to people of diverse age, ethnic, racial, cultural, and socioeconomic backgrounds

 

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS

  • Work usually performed in a clinic office setting
  • Prolonged periods of walking, sitting, and standing
  • Frequently lift up to 10 lbs.
  • Frequent viewing computer monitor
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision depth perception and ability to adjust focus
  • Frequent listening and speaking
  • Frequently required to reach with hands and arms
  • Frequent use of hands to touch, handle, grip and/or feel
  • Frequent repetitive use of hands and fingers
  • Constant interaction with staff/clients/patients
  • Subject to exposure of bloodborne and airborne pathogens
  • Driving required to CHN Clinics, off- site meetings, and programs
  • Proof of valid Driver’s License
  • Proof of valid Automobile Insurance
  • Travel for Training & Conferences
  • Frequent exposure to high stress situations

To Apply: Please email your Resume/CV, Cover Letter, and Salary History for consideration to Lbarnwell@chn-indiana.org


SITE SPECIALIST – EPIC EMR

Community HealthNet, Inc. (CHN)’s Site Specialist is a multi-skilled administrative professional who works with health care professionals and staff to provide assistance with EPIC’s Electronic Health Records (EHR) and Practice Management software system.

‘This position serves as an EPIC application expert, end user training and support person, and technical support for testing and for maintaining member-managed components of the software.

This position assists with the daily oversight of performance of the computer and software systems, and works directly and collaboratively with the QI/QA Informatics Manager to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.

ESSENTIAL JOB FUNCTIONS

1. Work collaboratively with staff and create/update workflows and protocols as directed by the QI/QA Informatics Manager.

  1. Collaborate with OCHIN, OCHIN Members, and advisory workgroups to optimize use of EPIC system through implementation of new Practice Management and Electronic Health Records (EHR) features, technology and upgrades.
  2. Set up and edit user profiles.
  3. Set up EPIC access profiles for new and existing employees based upon the employee’s job title and job duties.
  4. Complete testing of user on the EPIC system prior to new employee’s start date.
  5. Provide support for users using the Learning Management System (LMS).
  6. Prepare reports for EPIC users, CHN staff, and third parties as assigned by the QI/QA Informatics Manager.
  7. Manage and work EPIC work queues and pools, as needed
  8. Plan and facilitate training sessions for new and existing staff as needed.
  9. Assist EPIC users as necessary with using the system more efficiently.
  10. Run and analyze tables for use in the annual UDS report to ensure accuracy.
  11. Run and analyze daily, weekly, and monthly reports from the EPIC system to ensure accuracy.
  12. Prepare reports for the monthly collaborative meetings, and participate in the meetings, as directed by the QI/QA Informatics Manager.
  13. Prepare trouble tickets (JIRA’s) for EPIC system deficiencies, and to add new users, and present to OCHIN for completion.
  14. Follow through on JIRA’s that have been presented to OCHIN to ensure corrections and added users of the EPIC software system in a timely manner.
  15. Collaborate with OCHIN to test new features, upgrades and technology.
  16. Provide daily support for OCHIN application to users through troubleshooting, coaching, and consulting.
  17. Coordinate user access to systems, and training materials.
  18. Monitor problematic issues with computers within the organization that have been reported to the contracted IT staff for repair.
  19. Attend appropriate clinic department meetings as Epic expert and as OCHIN liaison, as directed by the QI/QA Informatics Manager.
  20. Attend other workgroups as appropriate.
  21. Perform other duties as assigned.

QUALIFICATIONS

  • High School Diploma or equivalent with three year’s experience in health informatics
  • Possess excellent communication skills in person, on the phone, and in written communications
  • Exceptional customer service skills
  • Demonstrates outstanding interpersonal skills and adult teaching techniques
  • Excellent listening skills
  • Willingness to take initiative
  • Able to identify, assess and troubleshoot applications and equipment issues
  • Ability to learn quickly and be flexible in a rapidly growing and changing work environment
  • Strong attention to detail
  • Valid Driver’s License and proof of automobile insurance
  • Must be a self-starter and be able to function with little or no supervision
  • Facilitate staff trainings
  • Works well under pressure and under tight deadlines
  • Multitask and prioritize tasks appropriately
  • Respond quickly to critical situations and be calm under pressure
  • Foster and develop a collaborative team environment
  • Good organizational skills with the ability to handle numerous details at once
  • Capable of working independently and exercising good judgment in a variety of situations
  • The ability to maintain confidentiality in business, personal and medical information

Preferred Qualifications

  • Knowledge of EPIC
  • FQHC reporting/regulation standards (i.e. Meaningful Use, UDS, etc.)
  • Some medical terminology and knowledge of CPT/ICD Codes

 

To Apply: Please email your Resume/CV, Cover Letter, and Salary History for consideration to Lbarnwell@chn-indiana.org


Manager of IS/Quality Improvement and Analytics

This position is responsible for the development and implementation of the Quality Initiative processes for Community HealthNet, Inc. Under the Direction of the CEO, CMO and CCOO initiates development and implementation of policies, procedures, reporting, etc. to meet the requirements of Community HealthNet, Inc. 's Patient Centered Medial Home (PCMH) initiative, under NCQA guidelines and Community HealthNet QI/QA Standards.

As the Manager over Site Specialists and of IS/Quality Improvement, this position will be dedicated to supporting all CHN sites and end users in all operations of Epic Practice Management (PM) and Epic Electronic Medical Record (EMR). The Manager of IS/Quality Improvement will be the application expert, and oversees the Site Specialists providing the end user training and technical support for testing and for maintaining member-managed components of the software.

ESSENTIAL JOB FUNCTIONS

  1. Collaborates with CMO and CCOO on quality improvement projects and provides project management of agreed upon quality improvement initiatives
  2. In partnership with the CCOO and Clinic Operation Site Managers oversees the development of strong working relationships with providers and staff to integrate best practices around the health procedures that affect work flow and the quality care CHN patients receive, which contributes value to the providers and their patients.
  3. In partnership with the Clinical Nurse Manager(s), co-manages Lead MA staff as it relates to PCMH tasks, objectives and requirements.
  4. Documents any areas that may need improvement, by inspecting and sampling the entire process as a part of quality assurance.
  5. Oversees process that ensures accuracy and completeness of patient records.
  6. Provides plans and directs process changes and improvements that meet FQHC regulatory requirements, Meaningful Use requirements, UDS requirements, and PCMH requirements for all new and existing CHN staff.
  7. Assists in the development and delivery of nursing education to staff, and provides training and assistance of any and all EPIC systems applications to end users.
  8. Plans and facilitates PCMH orientation training sessions for new and existing staff, as needed.
  9. Oversees and assists in monitoring patient chart reviews, ensuring appropriate documentation by all care providers.
  10. Responsible for ensuring that Chronic Disease Collaborative Data is completed accurately and in a timely manner for QI/QA and reporting purposes.
  11. Under the direction of the CMO, CCOO, and CEO oversees projects and logistics, including reports and other deliverables associated with PCMH collaborative and demonstration initiatives.
  12. Leads and facilitates processes for continued NCQA recognition as a PCMH..
  13. Communicates regularly with the CMO, CCOO and CEO about existing and future PCMH goals, progress, and barriers in order to ensure that the deliverables and milestones of PCMH Certification processes are continually achieved.
  14. Oversees the maintenance of software upgrades and collaborates with contracted IT staff to ensure the standardization of office software.
  15. Collaborate with OCHIN, OCHIN Members, and advisory workgroups to optimize use of EPIC system through implementation of new Practice Management and Electronic Health Records (EHR) features, technology and upgrades.
  16. Plans and implements optimization of electronic and operational workflows that improve efficiency and quality care delivery
  17. Develops strategies and implements initiatives to achieve performance goals of the organization.
  18. Serves as thought leader and strategic partner with the Executive Team in PCMH, Meaningful Use and Quality initiatives.
  19. Performs all duties respectful of confidentiality and safety of all patients, and employees.
  20. Adheres to established quality principles and standards established by CHN.
  21. Attends meetings related to the Quality Initiatives/Quality Assurance processes, and OCHIN/EPIC learning fomums.
  22. All other duties as assigned by the Chief Medical Officer or Chief Clinic Operations Officer, and/or the Chief Executive Officer.

OUALIFICATIONS

  • Bachelor Degree in a Health Care related field, Advanced Degree preferred
  • 3 years' experience in a Management, Administrator, or Lead Quality Position, PCMI-I

Certification, Informatics Degree or equivalent combination of education and experience

  • Knowledge of:
    1. Practicing within the Patient Centered Medical Home Initiative;
    2. The "Meaningful Use" of electronic health records;
    3. NCQA standards;
  • Promotes a culture of continuous improvement
  • Shows respect and sensitivity for cultural differences, promotes a harassment-free work environment, and is capable ofrelating to people of diverse age, ethnic, racial, cultural, and socioeconomic backgrounds
  • Demonstrates organizational, leadership and management skills
  • Analytical ability sufficient to evaluate and make judgments and recommendations regarding clinical and financial processes at CHN
  • Self-starter with demonstrated skills in QI/QA data analysis
  • Strong demonstrated organizational skills, attention to detail, and project management capability
  • Exceptional interpersonal skills, including the ability to develop and maintain relationships with clinical staff, administrative staff, management, etc. Ability to read and interpret medical record data related to chart audits
  • Ability to use data effectively to drive QI/QA performance
  • Ability to navigate EPIC System applications and tools
  • Ability to problem solve and respond to opportunities and issues as they arise in a collaborative and effective manner
  • Excellent oral and written communication skills
  • Ability to effectively work as a team member

To Apply: Please email your Resume to Lbarnwell@chn-indiana.org


ENGAGEMENT AND OUTREACH SPECIALIST

Job Description

Come join our growing Healthcare Employee Team! Community HealthNet, Inc., a Federally Qualified Health center Organization (FQHC),with 6 health centers in Lake County, Indiana, only 30 minutes from downtown Chicago, is looking to employ a full-time Engagement Specialist to join our integrated patient care team.

SUMMARY

The Engagement Specialist is responsible for building the awareness of the programs and services provided by CHN. In addition, after assessing both individual and community needs the OE Specialist will participate in the development and implementation of hosted events and activities, as well as providing very specific linkage and assistance to healthcare and community resources.

The Specialist will participate in community activities throughout Lake County that support Community HealthNet Health Center’s mission and goal achievements, organizational quality, and patient-centered medical home philosophy; and incorporate values of professionalism, respect, integrity, partnership, team work and compassion.

This position also requires the assisting of individuals and families with enrollment in health coverage options offered by the State of Indiana and the Health Insurance Marketplace, and will require the valid certification as an Insurance Navigator, both at the State and Federal level.

ESSENTIAL JOB FUNCTIONS:

  1. Identify community needs throughout Lake County and foster relationships with community resources available to meet those needs, so Community HealthNet Health Centers can collaborate with or deliver direct services to our patients and clients.
  2. Serve as a community resource liaison in order to assist individuals and families in gaining access to integrative health services through Community HealthNet Health Centers; or link to additional services/resources throughout Lake County.
  3. Research and gather information on the various community events throughout Lake County, and participate in collaborative meetings with these organizations in order to gain necessary information.
  4. Foster healthy professional partnerships with local and regional agencies on behalf of CHN.
  5. Create a professional and welcoming atmosphere in CHN health centers and at events attended on behalf of CHN. Provide quality activities and table set-ups during all of the CHN Engagement activities.
  6. Educate and present information to the community on behalf of CHN in a variety of settings i.e. community agency alliances, engagement group presentations, health and wellness screenings, local schools, daycares, and churches, to ensure the success of all engagement activities.
  7. Regularly distribute materials to patients, community residents, local partner organizations and businesses regarding CHN services, programs and or for any events.
  8. Assess individuals and family needs using techniques such as motivational interviewing in order to problem solve and take a proactive approach to deliver high quality customer service.
  9. Ongoing research and knowledge of current information related to health care enrollment in order to communicate current policies, laws and/or requirements to individuals, families, agencies and the community at large.
  10. Represent Community HealthNet Health Center in a professional manner, providing factual information about health care benefits offered by the State of Indiana and the Health Insurance Marketplace.
  11. Provide enrollment assistance (including but not limited to gathering required documentation, completing applications, and providing accurate and unbiased information during the enrollment process) for uninsured children and adults.
  12. Safeguard and maintain strict confidentiality of data in accordance with HIPAA laws.
  13. Engage in follow-up conversations with those wishing initial enrollment assistance into the Marketplace, and offer renewal assistance for enrolled individuals.
  14. Ensure enrollment referral follow-up is completed in a timely manner.
  15. Complete and submit required reports related to Engagement and Enrollment activities, and maintain enrollment documentation and logs.
  16. Comply with and successfully complete all required and applicable federal and/or
    state consumer assistance training and participate in ongoing conference calls,
    webinars, and other professional development opportunities.
  17. Complete daily tasks and reports utilizing MS Word and Excel, as needed.
  18. Complete other work related forms in a timely manner
  19. Check company e-mail every morning at the beginning of the work day and afternoon before the end of the workday.

EDUCATION AND EXPERIENCE:

  • High school diploma or GED Required
    • Associates or Bachelor’s Degree in Health, Social Services, or Marketing field preferable; or two years related engagement, outreach and enrollment experience and/or training, or equivalent combination of education and experience.
    • Federal Navigator and Indiana State Navigator’s Certifications preferred, but if not already certified must agree to go through and pass both the Federal and State of Indiana Navigator Certification programs, become certified as a Navigator at both the Federal and State level within 90 days of employment, and maintain valid federal and state certifications at all times.

REQUIRED QUALIFICATIONS:

  • Community oriented person
    • Strong Presentation Skills
    • Thrives in a team environment
    • A Self Starter
    • Able to work independently on projects
    • Exhibit excellent customer service skills
    • Ability to demonstrate a personal commitment to the organization’s mission
    • Ability to display personal commitment to the patient-centered medical home philosophy
    • Ability to initiate and maintain a professional “can-do” team approach to perform day to day job duties and responsibilities
    • Knowledge and understanding of the diverse population that Community HealthNet Health Centers serve
    • Excellent time management skills, ability to manage time and set priorities
    • Ability to use a variety of office equipment and computer programs including Excel, and Microsoft Word software.
    • Maintain confidentially and complies with HIPAA regulations
    • The Ability to complete all required reports and documents in a timely manner
    • Good Verbal and Written skills: able to listen well, use appropriate language, and communicate effectively, both verbally and in writing
    • Dress professionally and appropriately
    • Available weekend and evening hours for Community Health Activities and events
    • Ability to pass a post offer drug screen and background test
    • Dependable motorized transportation, valid driver’s license and proof of auto insurance
    • Bilingual in Spanish preferred

To Apply: Please email your Resume to Lbarnwell@chn-indiana.org


COMMUNITY HEALTH WORKER

Come join our growing Healthcare Employee Team! Community HealthNet, Inc., a Federally Qualified Health center Organization (FQHC),with 6 health centers in Lake County, Indiana, only 30 minutes from downtown Chicago, is looking to employ full-time Community Health Workers to join our integrated patient care team.

Key Responsibilities:

  • Perform proactive outreach to identify potentially eligible clients/patients
  • Responsible for proactive identification of clients and patients with depression, anxiety, diabetes, or other chronic health conditions in order to connect, coordinate and provide needed services and self-management support.
  • Engage clients/patients to help them move from a passive role to an active role in their health.
  • Utilize PRAPARE to address patients social determinates of health.
  • Function in a multidisciplinary team environment to implement evidence-based care for youth and adult primary care patients.
  • Proactively monitors population/caseload to meet treatment intensification guidelines.
  • Use effective engagement strategies to build a trusting relationship with patients and family members for ongoing partnership.
  • Facilitate patient access to information, including formal and informal support systems,web-based, and print information.
  • Make appropriate referrals to health and social service agencies. Referrals may include application assistance and client advocacy within the CHN organization and/or to external organizations.
  • Develop,manage, and facilitate support groups as needed.
  • Assist patients in obtaining medications through prescription assistance programs and other means.
  • Provide behavioral health screenings and perform vital signs assessments, as needed,under the supervision of a licensed medical provider (training will be provided).
  • Maintain appointments with patients/clients to provide them and their families with support and education.
  • Participate in training, continuing education and certification programs.
  • Function as a primary point of contact for some clients/patients.
  • Proficiently use and maintain an Electronic Health Record and/or registry for population management, including active follow-up for enrolled patients.
  • Systematically review the caseload with the care team each week, focusing on new patients/clients and/or patients/clients who have not adequately improved as expected.

Requirements:

  • Associates or Bachelor’s Degree in Health, Social or Human Services, Bachelor's preferred
  • Two years related experience preferred, or combination of education and experience;
  • Certification as a Community Health Worker or the ability and willingness to be trained and certified as a Community Health Worker Required
  • Strong communication skills, both written and verbal
  • Bi-lingual English/Spanish preferred

Community HealthNet offers the following:

  • Competitive Salary
  • Excellent Benefits

 

To Apply: Please email a copy of your Resume to Lbarnwell@chn-indiana.org